We request payment for our services at the time you drop off your clothing. Your up-front payment for our services is your authorization to work on your clothes and acknowledgement and acceptance of our policies.

We strive for your complete happiness! If you are not happy with your alteration, let us know immediately and we will make it right! We believe with an approach such as that, a refund should not be necessary. However, in the instance that we have not started work on your clothing we will honor a refund up to 5 calendar days (Mon-Sun) from the date the clothes were dropped off to us. For any clothing that we have already begun alterations on, or it has been 5 calendar days since you dropped the item off, unfortunately we cannot offer a refund. Refunds will be paid out in the same manner in which the alterations were paid for initially (card or cash). Refunds to credit/debit cards can take up to 14 calendar days to credit back to your account.

If a refund is requested for a rush alteration, and it meets the above criteria, the rush fee charged is not refundable and will be deducted from the refunded amount. All other charges paid above and beyond the rush fee are eligible to be refunded. For Formal Gowns that were a rush job, the greater amount between the rush fee and the fitting/consultation fee will be deducted from total refunded. 

We do offer rush alterations including same day, next day, and two-day service. A few things to keep in mind about rush jobs:

These are strictly subject to availability. Our workload changes on a daily & sometimes hourly basis.  For example, if we advise you over the phone/email/text/social media that we can take on a rush alteration, and the item is brought to us hours later that evening, there is a chance that we no longer have the availability to complete your rush job in the time that you need it. Rush alterations are very fluid and can change instantly. 

All rush jobs are subject to a rush fee, no exceptions. The fee varies according to what alteration you need made and how soon it needs to be completed. 

We suggest that everyone take a moment to try on their clothing items prior to leaving our shop, to ensure that you are satisfied with the alterations. If any of our work needs adjusted, this will be the time to let us know so we can make adjustments. We will gladly take care of those adjustments for you!

If you are unable to try on the garments at the time of pick up, we suggest you do so as soon as possible on your own. If there are any adjustments that need to be made, call us or come back immediately. After 5 business days (Mon-Sat) we cannot make adjustments to previously completed alterations without charging another service charge. 

After alterations are complete, we often have to steam or press the altered area and stitch to get it to lay properly. This is typical of alterations, but this is the only type of ironing or pressing we will do with your garment. Unfortunately, at this time we DO NOT offer ironing, creasing, or other pressing services for your garments; although we plan to in the future. If your items need to be pressed or creased, you will need to take them to a local cleaner for those services. Sorry for any inconvenience this may cause.

However, we do ask that if at all possible, all items are picked up within 30 days of completion as we are not responsible for items left longer than 30 days.